STRATEGIC CORE OF USIM’S LEGAL DEPARTMENT

  • To strengthen governance practices and legal service delivery systems with integrity.
  • Empower talent to produce energetic, knowledgeable, authoritative, competent and productive staff.
  • Togetherness and mutual agreement to produce a joint decision (informed decision) based on diversity of perspectives.

CORE NO. 1

To strengthen governance practices and legal service delivery systems with integrity

STRATEGY ACTION PLAN OBJECTIVE PERIOD KPI
  • Strengthen good governance practices
  • Strengthening staff integrity towards organizational excellence
  • Evaluate the level of customer satisfaction
  • Implement integrity and governance strengthening programss
  • Achieve a high percentage of customer satisfaction
  • Organize integrity-related training, courses and seminars regularly
 2021-2025
  • Ensure at least JUU achieves a score of 80% (good)
  • Ensure the number of training/courses/seminars organized at least once a year

CORE NO. 2

Empower talent to produce energetic, knowledgeable, authoritative, competent and productive staff

STRATEGY ACTION PLAN OBJECTIVE PERIOD KPI
  • Improve the development, attraction and retention of staff talent
  • Organize talent development programs, leadership development programs and development of strategic experts
  • Produce competent and authoritative staff
 2021-2025
  • Ensure that at least 80% of staff achieve the minimum CPD training point requirement of 42 points

CORE NO. 3

 Togetherness and mutual agreement to produce a joint decision (informed decision) based on diversity of perspectives

STRATEGI PELAN TINDAKAN OBJEKTIF TEMPOH KPI
  • Improve communication and relationships with customers/stakeholders
  • Establish and implement benchmarking programs, knowledge-sharing programs as well as engagement and collaboration programs
  • Achieving agreement and consensus towards an excellent organization
 2021-2025
  • Ensure that at least 2 engagement programs are held every year